Zendesk - API - Switchee Registration

Device Registration Form
This page is to help register a device that may have recently been installed or swapped.

You will need access to the device itself and your heating system in order to complete this process.

Once recieved we aim to complete your request within 24 business hours.

Please press 'Next' to proceed

Who is your Housing Provider?*

Your name*

First NameLast Name
Your full address (the address where the device is situated)*

Street Address

Street Address Line 2

Town / CityCounty

Postal code

What type of heating system do you have?*

Combi BoilerSystem Gas BoilerSystem Boiler (Oil Fired)Air Source Heat Pump (ASHP)Ground Source Heat Pump (GSHP)Heat Interface Unit (HIU)Other

Who is the heating system's manufacturer?*

Next we need the IMEI number of the device.

If you've been directed here by a weblink displayed on your thermostat we have auto populated your IMEI number please simply check its correct and then click next to continue.

If however the IMEI has not pre-populated, you can retrieve this by going to the Switchee thermostat and then:
1. Tap on the 'Spanner' icon
2. Now press 'Status' button
3. The number will be located within the IMEI section.
4. Capture your IMEI number below
5. Click 'Next'
IMEI*

Where is your Switchee thermostat located? (display unit)*

HallwayLiving roomKitchenBedroomOther

How is the thermostat powered?*

Wired into the wall/heating systemPlugged into wall socket via AC adapter

Finally we'd like to take some contact details should we need to contact you about this registration. These details will only be used for this purpose and not shared with any third parties.
Contact number*
Please enter a valid phone number.
Email*
example@example.com
Should be Empty: